Every organisation, no matter how democratic its culture is, has a hierarchy and a management structure in place, as this is necessary to define roles and responsibilities. People need to know who’s in charge and who makes decisions. No organisation can function without a hierarchy.
However, organisations that depend on having a good safety culture for their day-to-day operations cannot survive solely on a hierarchical mind-set in the long-term. Ultimately, the lack of flexibility in depending only on one style of management will cripple an organisation when an unexpected crisis occurs. Continue reading